Zendesk Managed Services

Ensure your Zendesk environment evolves with your business. Predictable expertise, monthly commitment.

What our customers say

“Amazing support through a major transition. A new Zendesk instance stood up in a very short timeframe and everything kept running smoothly.”

“True partners in our Zendesk implementation. Responsive, patient, and they explained everything clearly. Still supporting us to keep things running optimally.”

“Quick to resolve issues and the account health checks are incredibly helpful. They’ve helped us get Zendesk to exactly what we need.”

“Smooth implementation tailored to our needs. They didn’t just set it up — they empowered our team with best practices, training, and actionable insights.”

“Insanely fast turnaround — within minutes. From dashboards to custom triggers, CX Experts can do it all.”

“A complete game changer for our support operations: better visibility, faster service, happier customers, and a team running at peak efficiency.”

Essential

For growing teams needing reliable maintenance.

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  • Up to 10 hours/month
  • Priority Support
  • Monthly Health Check
  • Basic Reporting
  • 24h Response SLA
Choose Essential
Most Popular

Professional

Perfect for scaling operations with complex needs.

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  • Up to 25 hours/month
  • Strategic Consulting
  • Quarterly Roadmap
  • Advanced Reporting
  • Custom Integrations Support
  • 12h Response SLA
Choose Professional

Enterprise

Full strategic partnership for large orgs.

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  • Up to 50+ hours/month
  • Dedicated Success Manager
  • Weekly Strategy Calls
  • Custom Development
  • Training Sessions
  • 4h Response SLA
Choose Enterprise

Not sure which option fits?

Let's hop on a 15-minute call. Our Zendesk specialists will help you determine the most cost-effective path for your requirements.

The South African Advantage

"Because we source and operate in South Africa, we offer significantly lower rates than many geographies without compromising on language, expertise, or delivery quality. We operate 24/7, servicing clients all over the globe."

~40%

Cost Savings vs UK/US

24/7

Global Coverage

Diverse South African tech support team in a modern office

Responsible Recruitment & Impact Sourcing

"In partnership with CAPACITI we help take tech enthusiasts and through enhanced training bootcamp create experts, placing them into meaningful employment in high-skilled roles."

Learn about our Impact
From training to profession - CAPACITI partnership banner

Request a Zendesk health check

If your setup feels outdated or messy, we’ll assess your configuration and recommend the highest-impact improvements.

Request a Health Check

Case studies and client logos available on request (pending written approval).

FAQs

Quick answers to common questions.

What does a service plan cover?

Ongoing Zendesk administration, configuration changes, optimisation, hygiene, reporting alignment, and continuous improvement within agreed support hours.

How do requests get prioritised?

We run a structured intake and prioritisation process with a regular cadence, so urgent items and planned improvements are handled predictably.

Can we start with a health check first?

Yes. Many teams start with a health check project, then move into a service plan for ongoing improvements.

Do service plans include major rebuilds or migrations?

Large rebuilds, migrations, or complex integration programmes are usually handled as projects first, then supported via a plan.

Book a scoping call

Share a few details and we’ll come back with a clear recommendation and next steps.

Prefer a health check? Choose “Health Check” above and we’ll respond with scope and next steps.