Free Zendesk Health Check

A fast, structured Zendesk health check to surface gaps, risks and optimisation opportunities in your current setup — so you can improve performance without guessing.

No obligation. Short review. Practical recommendations.

Book a Free Zendesk Health Check Prefer a scoping call?

Delivered by Zendesk-certified consultants and a Premier Zendesk Partner.

Case studies and client logos available on request (pending written approval).

What our customers say

“Amazing support through a major transition. A new Zendesk instance stood up in a very short timeframe and everything kept running smoothly.”

“True partners in our Zendesk implementation. Responsive, patient, and they explained everything clearly. Still supporting us to keep things running optimally.”

“Quick to resolve issues and the account health checks are incredibly helpful. They’ve helped us get Zendesk to exactly what we need.”

“Smooth implementation tailored to our needs. They didn’t just set it up — they empowered our team with best practices, training, and actionable insights.”

“Insanely fast turnaround — within minutes. From dashboards to custom triggers, CX Experts can do it all.”

“A complete game changer for our support operations: better visibility, faster service, happier customers, and a team running at peak efficiency.”

Why take a health check?

A Zendesk health check helps you confirm that your Zendesk configuration still reflects how your teams work today. Zendesk evolves quickly, and what was right 6–12 months ago can become misaligned as workflows, automation and reporting requirements change.

Many teams adopt a set-and-forget approach, which leads to drift away from Zendesk best practices. Our consultants run a 100+ point Zendesk health check focused on Zendesk optimisation — identifying quick wins and the highest-impact improvements first.

What We Review

  • Zendesk configuration fundamentals
  • Automation, routing and SLAs
  • Reporting and measurement readiness
  • Knowledge base and deflection basics
  • Security, governance and admin hygiene

What You Get

  • Free baseline Zendesk health check
  • Short summary report
  • Prioritised quick wins and improvements
  • Clear recommendations for next steps

Who This Is For

  • Teams with older Zendesk deployments
  • Inconsistent routing or SLAs
  • Limited reporting visibility
  • Considering AI, Copilot, WFM or QA add-ons

How it works

1

Request

Request your free Zendesk health check using the form below.

2

Access

We confirm scope and request the minimum access required.

3

Review

Our consultants run a 100+ point review across your Zendesk setup.

4

Report

You receive a short report with priorities and recommended next steps.

FAQs

Quick answers to common health check questions.

Is the health check really free?

Yes. We provide a free baseline review and a basic report. If you want a deeper optimisation programme, we’ll scope that separately.

How long does it take?

Most health checks can be completed quickly once we have the right access. We’ll confirm expected turnaround after your request.

What access do you need?

Typically admin access to review configuration. We’ll always request the minimum access required and follow agreed governance.

What happens after the report?

You can use the report internally, or we can help execute improvements through a project, a service plan, or admin-for-hire.

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Book a Free Zendesk Health Check

Share a few details and we’ll come back with a clear recommendation and next steps.

Prefer a health check? Choose “Health Check” above and we’ll respond with scope and next steps.