Zendesk Admin for Hire

Augment your team with certified Zendesk experts. Fractional support or full-time placement, managed by us.

What our customers say

“Amazing support through a major transition. A new Zendesk instance stood up in a very short timeframe and everything kept running smoothly.”

“True partners in our Zendesk implementation. Responsive, patient, and they explained everything clearly. Still supporting us to keep things running optimally.”

“Quick to resolve issues and the account health checks are incredibly helpful. They’ve helped us get Zendesk to exactly what we need.”

“Smooth implementation tailored to our needs. They didn’t just set it up — they empowered our team with best practices, training, and actionable insights.”

“Insanely fast turnaround — within minutes. From dashboards to custom triggers, CX Experts can do it all.”

“A complete game changer for our support operations: better visibility, faster service, happier customers, and a team running at peak efficiency.”

Certified & Vetted

Every admin is trained in our "Responsible Recruitment" academy and certified by Zendesk. We handle the vetting.

Flexible Engagement

Need someone for 10 hours a week? Or a dedicated full-time resource? We scale with your needs.

Global Standards

South African talent operating on international standards and European timezones.

The South African Advantage

"Because we source and operate in South Africa, we offer significantly lower rates than many geographies without compromising on language, expertise, or delivery quality. We operate 24/7, servicing clients all over the globe."

~40%

Cost Savings vs UK/US

24/7

Global Coverage

Diverse South African tech support team in a modern office

Responsible Recruitment & Impact Sourcing

"In partnership with CAPACITI we help take tech enthusiasts and through enhanced training bootcamp create experts, placing them into meaningful employment in high-skilled roles."

Learn about our Impact

From training to profession - CAPACITI partnership banner

Request a Zendesk health check

If your setup feels outdated or messy, we’ll assess your configuration and recommend the highest-impact improvements.

Request a Health Check

Case studies and client logos available on request (pending written approval).

FAQs

Quick answers to common questions.

What’s the difference between admin-for-hire and a service plan?

Admin-for-hire provides a dedicated resource embedded in your team. Service plans provide ongoing support hours across a broader workload.

Can you provide cover if the admin is unavailable?

Yes. Because your admin is backed by our wider team, continuity planning and cover can be arranged.

What work should be handled as a project first?

Large rebuilds, migrations, and complex rollouts are best delivered as projects, then handed over to the admin for ongoing ownership.

Can the admin support AI, WFM, or QA rollouts?

Yes. Your admin can manage day-to-day changes and coordinate with our specialists for advanced add-on rollouts and optimisation.

Book a scoping call

Share a few details and we’ll come back with a clear recommendation and next steps.